CANCELLATION & REFUND POLICY
At CAPSULE , we strive to provide the world's most rigorous, industry-grade software engineering curriculum. We want you to enroll with 100% confidence. This document outlines our cancellation rules, refund windows, and step-by-step resolution process.
7-DAY MONEY BACK
Full refund available within 7 calendar days of course enrollment if you have watched less than 25% of the video curriculum.
DUPLICATE PAYMENT SAFETY
Accidental double charges or duplicate UPI debits are reversed automatically within 24 hours back to your source account.
INSTANT UPI REVERSAL
UPI refunds (Google Pay, PhonePe, Paytm, BHIM) settle directly back to your linked bank account via NPCI.
01 MASTERCLASS COURSE CANCELLATION
We offer a transparent 7-Day Unconditional Satisfaction Window for all video masterclasses. If you enroll and realize the course pacing or technical depth is not suited for your immediate learning goals:
- You may request a full 100% refund within 7 calendar days from the moment of enrollment.
- Your video watch progress must be under 25% of the total lecture duration.
- Upon approval, access to the course player, certificate generator, and private discord cohort is paused immediately.
02 GIT REPOSITORIES & DIGITAL ASSETS
Due to the irreversible digital nature of private GitHub repository source code clones and downloadable ZIP project boilerplates:
Standalone Git Repository purchases are non-refundable once an invitation has been accepted or the private repository has been cloned/forked via GitHub.
If an error occurred during delivery (e.g. incorrect GitHub username provided or invite link expiration), our engineering desk will reissue collaborator access within 2 hours at zero cost.
03 HOW TO REQUEST A REFUND (3 STEPS)
Email refunds@capsule88.academy with your Order ID or UPI UTR number.
Our desk checks eligibility within 12 hours (progress & transaction timestamp).
100% amount credited back to your original payment method / UPI VPA.
04 SETTLEMENT TIMELINES & PAYMENT METHODS
| Payment Method | Settlement Window | Destination |
|---|---|---|
| Indian UPI (GPay, PhonePe, Paytm) | 2–4 Hours (Max 24h) | Original Bank via UPI VPA |
| Credit / Debit Card (Visa/Mastercard) | 3–5 Business Days | Card Issuing Bank |
| Net Banking / IMPS Transfer | 24–48 Hours | Source Bank Account |
05 NON-REFUNDABLE SCENARIOS
Refunds will not be issued in the following instances:
- ✕ Requests submitted after 7 calendar days from original purchase date.
- ✕ Accounts where video course progress exceeds 25% or completion certificate was generated.
- ✕ Violations of our Student Code of Conduct (e.g. video re-streaming, piracy, credential sharing).