CANCELLATION & REFUND POLICY
At CAPSULE , we strive to provide the world's most rigorous, industry-grade software engineering curriculum. We want you to enroll with 100% confidence. This document outlines our cancellation rules, refund windows, and step-by-step resolution process.
7-DAY MONEY BACK
Full refund available within 7 calendar days of course enrollment if you have watched less than 25% of the video curriculum.
DUPLICATE PAYMENT SAFETY
Accidental double charges or duplicate UPI debits are reversed automatically within 24 hours back to your source account.
INSTANT UPI REVERSAL
UPI refunds (Google Pay, PhonePe, Paytm, BHIM) settle directly back to your linked bank account via NPCI.
01 HOW TO REQUEST A REFUND (3 STEPS)
Email refunds@capsule88.academy with your Order ID or UPI UTR number.
Our desk checks eligibility within 12 hours (progress & transaction timestamp).
100% amount credited back to your original payment method / UPI VPA.
02 SETTLEMENT TIMELINES & PAYMENT METHODS
| Payment Method | Settlement Window | Destination |
|---|---|---|
| Indian UPI (GPay, PhonePe, Paytm) | 2–4 Hours (Max 24h) | Original Bank via UPI VPA |
| Credit / Debit Card (Visa/Mastercard) | 3–5 Business Days | Card Issuing Bank |
| Net Banking / IMPS Transfer | 24–48 Hours | Source Bank Account |
03 NON-REFUNDABLE SCENARIOS
Refunds will not be issued in the following instances:
- ✕ Requests submitted after 3 calendar days from original purchase date.